All bookings are made with Casa In Italia GmbH who acts as an intermediary and any obligations vis-à-vis the clients shall be undertaken exclusively in this capacity. The contract come into force on payment of the first payment to Casa In Italia GmbH. Your payment will be taken as your and your party’s acceptance of the following conditions:
1. BOOKING A deposit of 30% of the property rental must be paid. no contract with us will exist until we have received this amount and have subsequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3.
2. PAYMENT OF THE BALANCE The balance of the payment must be paid at least eight weeks before departure. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges, and to retain the deposit. For bookings made within eight weeks of departure date, you will be required to pay the full cost of your holiday at the time of booking.
3. CANCELLATION BY YOU Cancellations free of charge are not possible.
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost. 8 weeks or more before departure Deposit(30%) 8-6 weeks before departure 50% 6 weeks-departure date 100% Cancellations must be received in writing by us.
4. ALTERATIONS / CANCELLATIONS BY US Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property.
SPECIFIC BOOKING CONDITIONS AND HOUSE RULES OF LAMIA DEL RICCIO
These House Rules are an integral part of the booking; therefore, they must be read by the Guests with due attention.
We wish for Guests to feel comfortable during their stay as if they were at home and for this reason, we invite them to use the premises and related facilities with the same care and respect as they would reserve to their own home.
GENERAL REQUIREMENTS
These House Rules are an integral part of the booking.
The Tenant is, to all effects, deemed the custodian of the Premises, its accessories, furnishings, and appurtenances.
Booking and payment of the stay also imply acceptance of the House Rules by the Tenant, who will be responsible for complying with them and for making Guests (or any Visitor entering the Premises during their stay) comply with them. The Tenant shall be liable in case of any non-compliance and breaches of the Rules.
The Lessor and the Guest Relations Manager reserve the right to terminate the booking and interrupt the Guests' stay at the Premises in case of violation of the House Rules.
DEFINITIONS
Lessor/Management: the person who leases Lamia del Riccio.
Premises/Building: Lamia del Riccio
Tenant: the person to whom the Premises are leased and who makes the booking, makes payment and accepts the House Rules, also on behalf of the Guests who will be staying along with the Tenant at the Premises.
Guests: all the people who reside at the Premises during the stay, including the Tenant, and who were registered in advance.
Visitors: all the people who have access to the Premises through Guests, who are allowed to visit (but not overnight stay) and who were not duly registered.
Guest Relations Manager: the person appointed by the Lessor to carry out, in its absence, the check-in and check-out services and to manage the Guests during the stay period.
Booking Request: the request for availability of the premises and/or Quote that can be made through online travel agencies when the Guest enters the dates of stay, sees the estimate and submits the request.
Quote: the estimate for the Cost of Stay generated automatically by the online travel agencies following a Booking Request.
Rental fee: the Rental Fee per night multiplied by the number of nights booked. The Rental Fee does not include the Final Cleaning and Linen Change Expenses, Security Deposit and Tourist Tax.
Cost of Stay: the total amount calculated adding the Rental Fee + Final Cleaning and Linen Change Expenses + Security Deposit + Tourist Tax.
Security Deposit: amount due by the Tenant as a guarantee of the obligations undertaken with the booking - including the return of the Premises on the expiry date in the same conditions in which it was delivered - and of those undertaken with the acceptance of the House Rules.
YOUR CONTACTS AT LAMIA DEL RICCIO
Guest Relations Manager:
Contact information for the Guest Relations Manager will be sent to you two weeks prior to your arrival at the Premises.
Lessor (to be contacted only in case of no reply from the Guest Relations Manager)
WIFI
Lamia del Riccio is equipped with free wifi, both indoor and outdoor. The login credentials will be communicated to you upon arrival.
The password applies to all areas of the Premises. The area in which you are located must be selected and then the password must be entered.
WiFi Lamia: main lamia area (living area and adjoining rooms)
Suite: trullo area adjacent to the main lamia (bedroom and bathroom)
Trullo: small trullo located at the entrance of the Premises
WiFi Ext: external areas of the Premises (garden, patio, pool)
The Premises are located in a rural area and, therefore, slowdowns or malfunctions of the wifi connection may occur due to weather agents, line instability and/or other causes not attributable to the Lessor. In case of malfunctions, the Lessor will do everything possible to resolve the issue.
2. The Lessor wishes to point out that:
i. the connection may not be suitable for those who need to use significant megabytes transfer for work and/or other purposes;
ii. the simultaneous connection of more than one device may cause a general slow down in communications.
ARRIVAL
The Premises are delivered to the Guests in excellent conditions, tidy and thoroughly cleaned, fully furnished and decorated and ready for the Guests' arrival. Therefore, the Guests shall return the Premises at the agreed time in the same conditions in which they were received.
Check in time is from 4:00 pm to 8:30 pm.
In the case of late check-in between 8:30 pm and 12:00 am an additional cost of EUR 65 shall be payable in cash to the Guest Relations Manager at the check in time.
Since we do not have a concierge service, please inform the Guest Relations Manager/Lessor of your arrival time or any delays (including flight delays).
In case of delay with respect to the arrival time agreed with the Guest Relations Manager, and without the latter being properly informed in advance (at least 1 hour in advance), an additional cost of EUR 100 will shall be payable in cash to the Guest Relations Manager at the check in time.
Any special needs concerning the arrival time at the Premises can be discussed at booking time.
It will be the responsibility of the Guest Relations Manager to provide you with all the information you need to easily reach the Premises, before your arrival.
Guests will be welcomed by the Guest Relations Manager or the Lessor for the handover of the keys to the Premises. The Guest Relations Manager/Lessor shall also show you the Premises and related equipment, check with the Tenant the conditions of the furniture, systems, fittings and furnishings of the Premises, provide all the necessary details to guarantee a safe and pleasant stay and submit the Tenant with a report certifying the key handover and the Property check, to be signed for acceptance. The inspection of the Premises at the time of arrival is to guarantee the absence of pre-existing damages or malfunctions.
The existence of any damage or malfunction to the Premises or its equipment must be immediately reported to the Lessor or to the Guest Relations Manager. Should Guests fail to report any damage within 48 hours from arrival, they will be responsible for repairing and/or replacing the damaged items, depending on the extent of the damage identified. It will be the responsibility of the Lessor to resolve the issue as soon as possible.
REGISTRATION
Italian law (ART. 109 - TULPS) requires the owners of vacation homes to register their Guests by declaring them to the appropriate authorities, before granting access to the Premises.
In the days before arrival, or during the welcoming stage, we will ask our Guests to show their identification documents in order to check their identity and correctly send their personal data to the appropriate Authorities. To facilitate the registration process, we will ask you to provide:
Tenant: first name, last name, nationality, date of birth, gender, address of residence (for billing purposes), front/back copy of a valid ID;
Other Guests: first name, last name, nationality, date of birth, gender, address of residence, front/back copy of a valid ID.
The lack of identification documents to be shown on arrival, or identification non-matching the data exchanged at the booking time will result in the termination of the Lease Agreement and the prohibition for Guests to stay at the Premises.
Only registered Guests may stay at the Property. In the case of Visitors wishing to stay for the night, it will be necessary to request prior authorization from the Lessor which will register them and send the data to the appropriate authorities. No extra fee is requested for Visitors who are allowed to stay overnight, provided that they previously declared and registered and that the total number of people staying at the Premises does not exceed the maximum number of 8, including children. In the case of occupation of the Premises by more people than those registered and declared in the Booking Confirmation, the Lessor reserves the right to immediately terminate the Lease Agreement.
KEYS
The keys, remote controls and the alarm system activator will be handed over at the moment of check-in by the Guest Relations Manager, who will explain their correct use. Guests shall keep the keys, remote controls and the alarm system activator properly and safely.
In the event of loss of keys, remote controls and the alarm system activator, the Tenant must promptly inform the Guest Relations Manager and/or the Lessor. In case of loss, a fine in the amount of € 100 (to be paid in cash at check out) will be charged for changing the locks.
Duplication of keys or remote controls provided by the Lessor is forbidden.
DEPARTURE
The Premises must be returned by 10:00 a.m. on the last day of the lease contractually established, in order to allow their setup and cleaning for subsequent Guests, unless otherwise agreed with the Guest Relations Manager/Lessor at the time of booking.
Other check out times may be agreed with the Guest Relations Manager, if no other Guests are arriving and, in any case, upon request, a luggage storage service may be organized.
In the event that the Premises are not returned by noon and in the absence of any written agreements made with the Guest Relations Manager, the cost of an additional day of stay (without the possibility of further stay at the Premises) will be charged, to be paid to the Guest Relations Manager in cash at check-out time. In any case, the Management reserves the right to carry out a forced removal of all your belongings if the Premises are not returned within the aforementioned time frame, in order to allow their setup and cleaning in time for the arrival of the next Guests.
The Premises must be returned in good conditions, tidy and with all equipment present at the time of arrival, no dirty plates to wash and no damages. If at check out the Premises are found excessively untidy or dirty, such as to not allow or to make access difficult for the subsequent Guests, the Lessor reserves the right to retain all or part of the Security Deposit to restore the clean conditions of the Premises at the time of check-in.
At the time of departure, the Guest Relations Manager will make sure, together with the Guests, that there are no faults or damages to the furniture, fabrics, equipment of the house or the house itself. On this occasion, the Guest Relations Manager will ask the Guests if there are any damages to declare. The Guest Relations Manager will make a further and more accurate check, in the days following departure (usually within 48 hours from departure) and in any case before the arrival of the next Guests. Any damages will be calculated and consequently deducted from the Security Deposit (if they are equal or less than the Deposit amount) or requested in addition at replacement value (in case they are greater than the amount paid as Security Deposit).
If after the keys have been returned (or within 48 hours of departure) the Lessor or the Guest Relations Manager finds damages such as to prevent the immediate use of the Premises for one or more shifts of subsequent Guests, the Tenant shall be required to pay the accommodation expenses of the subsequent Guests for the entire period in which the Premises cannot be used. Accommodation shall be in facilities of the same level (or higher level, where the same level is not available for the requested period). In the event that subsequent Guests do not accept the alternative accommodation offered by the Lessor, the Tenant shall be required to bear the cost of reimbursement of the Cost of Stay paid in advance by the subsequent Guests.
Guests shall return all keys and remote controls received during their stay. In the case of loss of keys or remote controls a penalty of € 100.00 shall be charged and paid in cash at check out as described in the previous section ("Keys").
Upon departure, Guests shall pay the Tourist Tax in cash to the Guest Relations Manager, who shall issue a receipt.
Any Extra Services related to the Premises, requested during the stay and not included in the Cost of Stay (such as - but not limited to - Extra Cleaning Services of the Premises or the pool) shall be paid in cash on the day of departure to the Guest Relations Manager.
RENTAL FEE
The Rental Fee (in Euros) means the cost for leasing the entire Premises per night, multiplied by the number of nights booked (minimum 4 nights in low season, from March to May and in September and October, and 7 nights, from Saturday to Saturday, in high season that is in June, July and August).
The Premises are rented for a maximum of 28 days and to a maximum number of 8 Guests.
The Rental Fee remains unchanged even if the number of Guests is less than 8.
Any rental request shorter than 4 days in low season and shorter than 7 days in high season shall be agreed with the Guest Relations Manager/Lessor at the time of booking.
The rental fee includes:
Initial cleaning
Initial Linen Change: the Lessor provides its Guests with linens from prestigious Italian brands, which the Guests will find already arranged at their arrival. For details of what is included in the linen change, see Attachment B.
1 quick midweekly Cleaning Service for stays of at least 1 week and 2 quick Cleaning Services (midweekly and weekly) for stays of at least 2 to 4 weeks. For further details see Attachment A
1 midweekly linen change service (only bathroom and beach linen) for stays of at least 1 week stay and 2 linen change services (midweek with only the change of bathroom and beach linen, and weekly with the change of all linen) for stays of at least 2 up to 4 weeks; For further details see
Attachment A
Swimming pool cleaning and maintenance 2 times per week
Gardening service 1 time per week
1 waste collection and disposal service at check out (for stays up to 1 week) and 2 waste collection and disposal services (midweekly and weekly) for stays from 2 to 4 weeks
Utilities (gas, electricity, water, heating)
Air conditioning
Wi-fi
24/7 Surveillance Service connected to the alarm system
Use of cutlery, tools, appliances, barbecue
Cot, highchair and crockery for children (only on request at time of booking)
Bathroom courtesy kit (shampoo, shower gel and body cream in packs of 100 ml and liquid soap already prepared in the dispenser)
Household cleaning products (degreaser, glass spray, floor cleaner, bathroom cleaning spray, sponges, disposable latex gloves, dish soap, dishwasher tablets, dishwasher rinse agent, dishwasher salt)
Laundry products (washing machine detergent, fabric softener)
The rental fee doesn’t include:
Cleaning and Final Linen Change in the amount of Euro 250 (see section "Cleaning Service and Linen Change")
Security Deposit (see section “Security Deposit”)
Tourist Tax (see section "Tourist Tax")
Midweekly Cleaning and/or Linen Change in case of stays shorter than 1 week
Cleaning and/or Linen Change in addition to what is included in the Cost of Stay (see section "Cleaning Service and Linen Change" and ATTACHMENT A)
Separate waste collection: Guests are responsible for separate waste collection (see section "Waste and Recycling" and ATTACHMENT C of these House Rules)
Extra expenses related to the Premises, but not foreseen and incurred by Guests without prior authorization of the Guest Relations Manager or Lessor
Any extra services/Concierge Services (see section "Concierge Services")
COST OF STAY
Cost of Stay (in Euro currency) means the amount of the Rental Fee + Cleaning and Final Change of Linen expenses + Security Deposit + any other extra expenses requested before or during the stay.
At the end of the stay, the Tourist Tax must also be paid, as better specified in the subsequent section "Tourist Tax".
For a summary of costs (both included and not in the Cost of Stay), services and penalties, please refer to ATTACHMENT F.
METHOD AND TIME OF PAYMENT OF EXTRA SERVICES
The payment of the cost of the stay will be done according to the conditions specified by the online travel agencies with relations to Lamia del Riccio’s listing.
The payment of any extra expenses may be issued with the following methods:
Extra swimming pool and/or Premises cleaning and/or Linen Change requested before the stay (and not included in the Cost of the Stay): in cash at check out;
Extra swimming pool and/or Premises cleaning and/or Linen Change requested during the stay (and not included in the Cost of the Stay): in cash at check out;
Tourist Tax: in cash at check out;
Concierge Services: directly to the service provider, before arriving.
Any bank charges for payment by bank wire transfer shall not be borne by the Lessor.
The Tenant may request an extension of the period of stay.
In this case, if the Lessor allows it, a new contract shall be prepared and signed and the cost of the requested additional period of stay shall be paid in advance.
PROHIBITION TO TRANSFER BOOKING
The booking confirmation is personal. Transferring the booking to a third party is forbidden, except with the authorization of the Guest Relations Manager/Lessor.
CANCELLATION POLICY / PENALTIES FOR TENANT'S WITHDRAWAL
The cancellation policy will be applied according to the conditions specified by the online travel agency with relations to Lamia del Riccio’s listing.
In case of late arrival by the Tenant with respect to the beginning date of the lease, or in case of early departure with respect to the term agreed for the end of the lease, the portion of rent related to the unused days of stay will not be returned to the Tenant, nor will be the Final Cleaning and Linen Change charges. The return of the Security Deposit will be governed according to the online travel agency’s provisions referred to in Lamia del Riccio’s listing.
WITHDRAWAL AND TERMINATION OF THE CONTRACT DUE TO FORCE MAJEURE
The Tenant and the Lessor are not responsible for early withdrawal, breach of contract and/or contract termination due to Force Majeure.
The following shall be considered Force Majeure: events of an extraordinary nature occurring after the booking, unforeseeable and unavoidable even by applying due diligence, such as, but not limited to, wars, conflicts, natural disasters such as earthquakes, fires, terrorist activities and sabotage and any other similar event.
In case of withdrawal from the contract of the Tenant and the cancellation of the stay, or if Force Majeure prevents the Premises from being made available to the Tenant, any reimbursement will be governed according to the online travel agency’s provisions.
TEMPORARY INABILITY TO PROVIDE SERVICES DUE TO THE EMERGENCY CAUSED BY THE COVID-19 EPIDEMIC
In the case of temporary inability to provide the service due to the epidemiological emergency caused by Covid-19, restrictions imposed by the government and related to the place where the Premises is located or the place of origin of the Tenant with reference to the period of stay booked (such as, by way of example, but not limited to: prohibitions to leave the areas affected by the contagion (red zones), prohibitions to enter/circulate in the areas affected by the contagion, border closures, mandatory quarantine for those departing from the Tenant's country or arriving at the country where the Premises is located) the Tenant will receive a Voucher of the same value as the amount paid, usable within one year from its issuance, without prejudice to the availability of the Premises. If the Tenant uses the voucher for a stay with an amount higher than the value of the Voucher, the difference in cost will be entirely borne by the Tenant. No reimbursement is foreseen in case the Tenant uses the voucher for a stay with an amount lower than the value of the Voucher.
In the event that there are no restrictions issued by the Government and the Tenant, due to the epidemiological emergency caused by Covid-19, for mere subjective reasons, withdraws from the lease, the Tenant is not entitled to receive a Voucher of the same value of the amount paid and the penalties referred to in previous section “”Cancellation Policy / Penalties for Tenant’s withdrawal”, will be applied.
SECURITY DEPOSIT
As a guarantee of the obligations undertaken with this booking, including the return of the Premises on the expiration date and in the same condition in which it was delivered, and those undertaken with the acceptance of the House Rules, the online travel agency will retain a Security Deposit as indicated in Lamia del Riccio’s listing.
In case of damage caused to the Property and/or items contained therein, the Tenant is required to reimburse, in full, the damage to the Lessor.
In this case, the online travel agency will be entitled to retain, in whole or in part, the amount paid by the Tenant as a Security Deposit, or the amount corresponding to the cost for repairing/replacing what was damaged, according to the extent of the damage.
In case of damage exceeding the amount retained as a Security Deposit, the Lessor will be entitled to ask compensation for further damage, on top of the Security Deposit already retained.
If the Lessor (or person appointed by him) upon delivery of the keys should find damage that prevents the immediate use of the Premises for one or more shifts of subsequent Guests, the Tenant shall bear the cost of accommodation of subsequent Guests for the entire period of unavailability of the Premises, with accommodation in facilities of the same level (or higher level if the facilities of the same level are not available for the requested period). If subsequent Guests do not accept the alternative accommodation offered by the Lessor, the Tenant shall bear the cost of reimbursement of the Cost of Stay paid in advance by the Guests.
TOURIST TAX
In compliance with the regulations of the Puglia Region, guests are required to pay a Visitor's Tax amounting to Euro 1 per night per person, up to a maximum of 5 nights per person (not applicable to kids under 12 y.o.).
The Visitor's Tax shall be paid in cash at the end of the stay directly to the Guest Relations Manager, who will issue a receipt.
CLEANING SERVICE AND LINEN CHANGE
The premises are delivered to our Guests clean and tidy.
The Premises are sanitized in compliance with regional guidelines to prevent and reduce the risk of contagion due to COVID-19.
Please refer to the section "Rental Fee" to see which Final Cleaning and Linen Change charges are included in the Rental Fee.
The midweekly and weekly Cleaning Service and Linen Change will be carried out on the days and at the times specified in ATTACHMENT A.
With a 15-days advance notice, a request may be issued for any Extra Cleaning Services of the Premises (even daily) and/or of Linen Change (in addition to what is already included in the Rental Fee) for a fee according to the price list shown in ATTACHMENT A and to be paid by the Tenant on the day of departure directly to the Guest Relations Manager.
Please refer to ATTACHMENT B for details of what is included in the Linen Change.
If the Guests wish to manage the cleaning and linen change themselves, without the intervention of our staff, waiving the amount included in the Rental Fee we will provide all the necessary linen at the time of arrival. No refund for unused service will be due in any case by the Lessor.
At the premises, the Linen is washed only by dry cleaners selected by the Management.
Washing at the Premises or having the Premises linens washed by unauthorized dry cleaners is prohibited.
CONCIERGE SERVICES
Lamia del Riccio is a vacation home that provides its Guests with accommodation and services strictly related to its management (cleaning of the Premises and/or the swimming pool, gardening, etc.).
Other Concierge Services may be requested to the Management and/or the Guest Relations Manager, who will try to satisfy the needs of the Guests using trusted third-party Agencies.
These services must be requested well in advance (especially in high season).
Payment for Concierge Services shall be made directly by the Tenant to the third-party Agencies specified by the Lessor, before Tenant’s arrival date.
Among the services that can be booked we list, among others: home-delivery, home-chef, cooking lessons (at the Premises but also in other locations), tours of the area, car or bike rental, bike tours, shuttle service to/from the airport, massage (at the Premises), yoga lessons (at the Premises), boat trips and horseback riding.
The Agencies with which we collaborate are available to organize any "tailor-made events", according to the request of the Guests.
VISITORS
Guests are allowed to receive Visitors during their stay. The maximum number of people inside the Premises (intended as Guests + Visitors) must not exceed 10 to 12 people. This maximum number is intended as the number of people who can enter the Premises but not stay overnight. The overnight stay is always and, in any case, reserved to the registered Guests only, for a maximum of 6+2 people.
Any overnight stays by Visitors must be approved in advance by the Lessor or the Guest Relations Manager and in any case they must be registered.
In the case of Visitors invited for lunch/dinner, we remind that the maximum number of people that can be accommodated inside the Premises is 6+2 people, while outside up to 10 to 12 people can be accommodated.
The Tenant is responsible for ensuring that the maximum number of Visitors does not exceed the maximum allowed and that Visitors also comply with the House Rules of the Premises.
GUEST REFUSAL OR REMOVAL
The Management and/or the Guest Relations Manager reserve the right to refuse entry to Guests and to terminate the booking, without any reimbursement for the stay not used, in the following cases:
Failure to sign the House Rules and/or failure to pay the Cost of the Stay.
Discrepancies in the data provided by the Tenant at the time of booking.
Lack of identification documents.
The Lessor reserves the right to remove Guests and to terminate the booking, without any reimbursement for the stay not enjoyed, in the following cases:
Failure to comply with these House Rules, as specified in the section "General Requirements."
Disturbance caused in the neighborhood and failure to comply with the rules of peaceful enjoyment.
Damages to the Premises or items contained therein, which become known during the stay.
NOISE AND NEIGHBOURHOOD
Guests are required to promptly notify the Guest Relations Manager of any disputes or complaint by or about the neighborhood.
Guests and Visitors are required not to disturb occupants of neighboring properties, especially during the so-called "quiet hours" (from 2pm to 4pm and from 11pm to 8am).
Guests and Visitors must avoid excessive noise and any type of behavior that may cause upset or be disrespectful to local residents, in which case the Lessor reserves the right to remove Guests as described under the section "Guest Refusal or Removal."
PREMISES USE
The Premises can be used only for the purpose for which they were rented, that is renting for holiday stay use to private individuals. Any other use (such as photo-shootings, seminars, etc.) unless previously agreed with the Management is forbidden.
Subleasing the Premises is forbidden.
Photographs or videos of the Premises cannot be used for commercial purposes or sold for profit, unless approved by the Lessor.
Parties and large meetings, of any kind, are prohibited inside the Premises.
Any parties or meetings with a small number of people shall be agreed in advance and approved by the Lessor and/or the Guest Relations Manager and shall comply with what was detailed in terms of noise, neighborhood and visits.
Moving the furniture of the Premises (chairs, tables, beds, etc.) is forbidden.
The Guest is required to use only the equipment provided in the Premises taking care to follow the instructions for a correct use.
Removing goods from the Premises is forbidden (towels, sheets, books, knick-knacks, tableware, etc.).
Guests may only access the exterior staircase space to use the equipment made available to them as specified in ATTACHMENT E or to access the electricity meters and boiler room. The rest of the equipment and materials located in the staircase space (e.g., blower, pressure washer, outdoor vacuum cleaner, etc.) belong to the Lessor and cannot be used unless agreed directly with the Lessor or the Guest Relations Manager.
It is recommended that food is not left outdoors and that the front doors of the Premises are closed while Guests are outside, in order to prevent stray animals from approaching and entering the Premises. It is also recommended that Guests do not give food to stray animals (cats, dogs, etc.).
The use of the Premises for immoral acts is strictly forbidden, such as, but not limited to, prostitution, use/exchange of drugs or similar.
Bringing unregistered weapons, explosive or easily flammable substances into the Premises is strictly forbidden.
SECURITY
The Premises are equipped with an alarm system connected to a 24/7 Security Service.
Guests are required to activate the alarm at all times, both when they leave the Premises and at night, while they are asleep, taking care to deactivate it so as not to disturb the neighbors and to avoid unnecessary intervention by the Security Service.
Whenever Guests leave the Premises during their stay, it is mandatory to:
turn off the lights, appliances, TV, air conditioner, gas, taps and so on.
ensure that all windows, grates and doors are closed/locked and the alarm is on in order to ensure the security of the Premises, the safety of the items and furniture contained therein and the safety of the Guests' belongings and in order to prevent damage caused by rainwater.
check that the entrance gate is always closed after entering or leaving the Premises.
The alarm system:
is present in all the units of the Premises (including the outdoor patio and the space reserved for vehicle parking);
cannot be turned on if even just one of the windows/grates/doors is open. If Guests are unable to activate the alarm, they must therefore check that all the windows and doors are closed correctly;
can be activated if the windows/grates/doors were closed, but not locked. Therefore, we invite our Guests to always check, before leaving the Premises that the doors/gates are locked and not just closed.
is activated if the windows are transom open.
When the alarm is triggered, the Security Service will act in the shortest time possible by entering the Premises through the entrance gate using the remote control provided by the Lessor. It may happen that the alarm is inadvertently activated when it is turned on or off: in this case we ask Guests to immediately inform the Lessor or the Guest Relations Manager so that they can promptly inform the Security Service and avoid an unnecessary intervention.
There are no cameras inside the Premises, but only motion (volumetric) sensors capable of detecting the presence of movement inside the Premises when the alarm is on. Outside the Premises there are 4 cameras used by the Lessor only when the Premises are closed and not leased. On the other hand, there are motion sensors connected to the alarm system outside the Premises.
Guests and their Visitors are required to use the Premises so as to prevent accidents from occurring, especially (but not limited to) in areas such as the swimming pool, stairs, outdoor space, or near ovens, induction cookers, barbecues, or due to sharp or pointed objects left unattended.
It is the exclusive responsibility of Guests to supervise their children and any Visitors' children at all times.
ACCESS TO THE PREMISES
The Guest Relations Manager and the Lessor are always entitled to enter the Premises in the presence or absence of Guests, taking care to inform them in advance of their arrival. Entry to the Premises during the stay of Guests may be due - by way of example but not limited to - to the need to carry out minor maintenance or in the case of reasonable doubt by the Guest Relations Manager or the Lessor that the Premises suffered damages.
Opening the entrance gate without checking through the inter-phone who rang the bell is prohibited.
For security reasons, Guests shall not allow access to the Premises to those who ask to enter, unless they were previously notified by the Guest Relations Manager or the Lessor. In the event that someone requests access to the Property and was not notified in advance by the Guest Relations Manager or the Lessor, the Guest shall refuse entry and notify the Guest Relations Manager or the Lessor immediately.
The only exceptions to access to the Premises concern our staff (all equipped with the remote control of the entrance gate), who shall be granted free access during the days and hours agreed for maintenance, gardening, cleaning and surveillance purposes.
Gardener: the gardener will carry out work regarding the maintenance of the lawn and green areas of the Premises on the days and times specified in ATTACHMENT A.
Pool Cleaning Service will be performed on the days and times specified in ATTACHMENT A.
In the event of bad weather, Gardening and Pool Cleaning Services will be postponed to the first available day, after confirmation by the Guest Relations Manager.
The midweekly and weekly Cleaning Service and Linen Change will be carried out at the times specified in ATTACHMENT A.
Security Service: the Security Service is authorized to enter the Premises for appropriate checks, in case of alarm activation.
The provisions of point 4 also apply in the case of requests for Cleaning and Linen Change and Pool Cleaning Services in addition to what is included in the Rental Fee, which will take place on the days and at the time agreed with the Guest Relations Manager or the Lessor.
Maximum discretion of the staff is guaranteed, and no disturbance shall be caused to the continuation of the Guests' stay.
On the day of departure, the Cleaning Service may occur at the Premises before the time of departure (from 9:30 am onwards) following an agreement between the Guest Relations Manager and the Guests, to start cleaning the unused areas (the trullo at the entrance, external patio, etc.) to allow the Premises to be cleaned in time for the subsequent Guests.
PARKING
The Premises have an alarmed, unattended private parking lot.
It is recommended that a car is rented for the period of the stay, since the premises are located in the countryside.
Guests and Visitors are required to park their cars (or any other means of transport) in the reserved area at the entrance of the Premises.
Parking in the lawn and/or garden of the Premises is prohibited.
It is recommended not to leave valuables inside the cars.
Short parking is allowed in the area near the entrance/pool only for unloading/loading luggage or home-delivery.
When parking/maneuvering in the area in front of the entrance, Guests are strongly recommended not to drive their cars onto the pool area or the grass and to pay attention not to hit the dry stone walls
SWIMMING POOL
The Swimming Pool Cleaning Service is carried out on the days and times specified in ATTACHMENT A. This service is included in the Rental Fee.
Any requests for additional cleaning, to be requested at least 3 days in advance, will be charged to the Guest according to the price table shown in ATTACHMENT A. During the high season period, 3 days notice may not be sufficient to guarantee the service.
The balance of any Extra Cleaning Services requested in addition to what is already included in the Cost of the Stay will be paid in cash at the time of check-out to the Guest Relations Manager.
The pool is 1.60 m deep and does not have a shallow water area.
The pool can be used without restrictions and in compliance with the rules of peaceful enjoyment of the quiet hours.
For safety reasons, the use of glass objects (glasses, plates, etc.) is not allowed in the area around the pool or on the lawn.
For hygiene reasons, no food or drink may be consumed in the area surrounding the pool.
For hygiene reasons, it is mandatory to take a shower before entering the pool.
The Premises do not have a lifeguard service. Guests are required to supervise at all times their companions, children and any Visitors at all times and not only when the pool is in use. The Management is not liable for any accident that may occur due to failure to comply with this rule.
Using the pool water, containing chlorine, for watering plants or grass is forbidden.
The opening months of the pool are specified in ATTACHMENT A. In case of early or late opening or closing (for example in the case of particularly favorable or unfavorable weather conditions) it will be the responsibility of the Lessor to notify the Guest at the booking stage.
In the pool or at the beach, the appropriate beach towels must be used, not the bathroom towels.
TERRACE
Access to the terrace of the Premises, where the photo-voltaic panels are located, is forbidden to Visitors and Guests.
The Management does not accept any liability for damages or accidents that may occur due to unauthorized access to this area by Guests or their Visitors.
SUSTAINABILITY
The Management put in place systems to minimize the impact on the environment.
Electricity, hot water, induction hobs of the Premises run by using electricity and energy saving is guaranteed by the photo-voltaic panels located on the terrace of the Premises.
We invite guests to help reduce the impact on energy consumption by trying to take advantage of photo-voltaic energy during the hours of sunshine (approximately from 9:00 am to 5 pm). We suggest, as a good practice, to turn on the washing machine, dishwasher or other appliances during the day and not at night.
We invite Guests to limit the consumption of electricity and water by turning off appliances, closing the taps and turning off the air conditioning and heating, when they are not present in the Premises.
Water is a precious resource in these countryside areas. We invite Guests to monitor water consumption and avoid wasting it (for example by not leaving the showers open, especially the outdoor ones), in order to prevent this resource from running out, even temporarily.
We invite Guests to responsibly manage the separate waste collection.
Please inform the Guest Relations Manager well in advance if midweekly or weekly Cleaning or Linen Change Services are not necessary, thus helping to reduce the use of detergents, water and electricity.
WASTE AND RECYCLING
Please refer to ATTACHMENT C to organize waste collection and recycling.
The Management provides Guests with a waste collection and disposal service, as detailed in ATTACHMENT C. It is, however, the responsibility of the Guests to ensure that separate waste collection is carried out during their stay, using the appropriate bins and bags for waste that they will find at the Premises.
In case of failure to separate waste, at the end of the stay a fee of € 100/week will be required to be paid in cash at check out.
The Guests will be provided with a calendar of the days in which waste collection is scheduled so that they can contribute to keep the Premises clean during their stay.
Please make sure that only toilet paper is thrown into the toilet of the bathrooms. Household/food waste must be disposed of according to the waste disposal rules. In general, no waste that may clog the pipes should be thrown into the toilet or sinks.
Waste must not be left in non-prescribed locations, such as the courtyard, lawn, or near the house.
WATER
In these countryside areas, water is not drinkable.
Guests and their Visitors are therefore asked not to drink the water directly from the taps and to boil the water before any use in the kitchen.
For those uses where boiling water is not necessary, Guests and Visitors are asked to use bottled water (e.g. filling the ice machine, rinsing fruits or vegetables to be eaten raw, etc.).
ELECTRICITY
As detailed in the section “Sustainability”, the Premises run entirely on electricity. In the event of a power failure, no hot water will be provided. In the event of severe storms, power outages may occur. The competent authorities usually fix everything quite quickly.
In case of a power outage, please be patient and promptly notify the Guest Relations Manager.
SMOKING
Smoking is not allowed inside the Premises.
Cigarette butts must be placed in the appropriate ashtrays provided or in the garbage bins and not thrown on the ground.
CHILDREN AND MINORS
Children are welcome at Lamia del Riccio.
In case of need of a highchair or cot, please make a request at the time of booking.
Any children under 18 years of age must necessarily be accompanied by at least 1 adult.
PRESENCE OF DISABLED PEOPLE
The Premises are not equipped with facilities suitable for disabled people or people with limited mobility.
PETS
No pets of any size are allowed inside the Premises.
If the presence of pets is found inside the Premises, the Lessor or the Guest Relations Manager reserve the right to terminate the booking and interrupt the stay of the Guests without any obligation to provide compensation for the Cost of the Stay not used.
EQUIPMENT
For the list of equipment and accessories of the Premises, please refer to ATTACHMENT E.
The cost of any other equipment requested by the Guests, if approved by the Guest Relations Manager/Lessor, will be borne entirely by the Tenant.
BARBECUE
The use of the barbecue is subordinate to the Guests having specific skills.
The use of the barbecue is established based on the rule of peaceful enjoyment avoiding that the smoke causes annoyance to others.
The barbecue must be used in compliance with safety regulations, avoiding leaving the fire unattended or leaving it burning after having cooked the food.
The barbecue shall be used, for reasons of hygiene and safety, at the rear of the patio, on the gravel area and away from trees. It shall never be used on the grass or inside the gazebo (the roof of the gazebo is made of wood and any high flames could cause fires).
To be kind to the Guests who will come after you, please clean the barbecue and the various accessories after use.
CLEANING AND CARE OF THE PREMISES FURNISHINGS
The Premises contains furniture, home decor items and linens of fine Italian design. Guests are asked to take care of them and respect them. In particular, we ask that Guests pay attention to the following:
The Lessor provides all necessary products for cleaning the house. Guests are asked to use only products provided by the Lessor and to avoid using products purchased by them.
Some pieces of furniture in the home require specific cleaning/maintenance as required by their supplier companies. Please refer to ATTACHMENT D for all cleaning instructions.
Guests are asked to avoid walking on the red earth of the external park and then resting their feet on the sofas or on the linen, in order to avoid damaging the furnishings of the Premises.
Guests are asked not to enter the house wet or seat on sofas/beds without first drying themselves. Wet clothes may leave stains on fabrics due to the chlorine present in the pool water.
There is an extra charge (deducted from the Security Deposit or requested on top, in the case of higher damages) for any damage caused to the linen or fabrics of the Premises, such as stains that cannot be removed and that require the intervention of a dry cleaner or the replacement of linen or fabrics.
MAINTENANCE / CLEANING SERVICES AT THE PREMISES
Maintenance and cleaning services of the Premises shall be performed only by trusted staff appointed by the Lessor.
Any maintenance services required during the stay will be performed by the Lessor's trusted staff who will be responsible for being present on the day and at the time agreed with the Guest Relations Manager or the Lessor.
Guests may not refer to maintenance or cleaning service providers independently. Any maintenance or cleaning service organized by the Guests without the involvement of the Guest Relations Manager or the Lessor will be considered entirely borne by the Guests, as well as any damage that any suppliers other than those appointed by the Lessor may cause to the Premises in carrying out their work.
Guests may always request services or maintenance in addition to those included in the Rental Fee, by making a request to the Guest Relations Manager or the Lessor.
No arrangements may be made by Guests directly with the Management’s staff for additional services or maintenance without the involvement of the Guest Relations Manager or the Lessor.
DAMAGES AND BREAKAGES
Any damage and/or breakage must be promptly reported to the Guest Relations Manager or the Lessor. The seriousness of the damage will be assessed by the Guest Relations Manager and the cost of the damaged or broken item may be deducted from the Security Deposit (if its value is lower than the deposit paid) or requested extra (if its value is higher than the deposit).
In case of damages exceeding the Security Deposit, the latter will be retained by the Lessor as a partial reimbursement, which may be followed by details of additional expenses incurred to repair/replace the damaged item, for which the Lessor will request full reimbursement from the Tenant.
Damages to the Premises also include those cases in which major stains are found on the fabrics of the house (sofa covers, bed covers, mattresses) for which it is necessary to contact a dry cleaner or their replacement.
COMPLAINTS
Guests, upon arrival, shall check all equipment and accessories and report any malfunctions or shortages to the Guest Relations Manager or the Lessor. Any issue must be reported in the first 48 hours of the stay in order to allow a prompt intervention and a pleasant stay. Any complaint reported at check out or after departure may not be taken into account.
Ordinary maintenance failures, when not caused by carelessness or misuse by the Guests, will not be charged and will be repaired according to the availability of co-workers and the availability of materials.
Guests who leave the Premises on their own initiative will lose any right to a refund of the portion of the stay not used.
MANAGEMENT LIABILITY EXCLUSIONS
The Lessor is exempted from any criminal or civil liability for malicious or negligent acts or facts that may occur inside the Premises and affect the Tenant, Guests and/or Visitors, including third parties in general, during the stay, such as - by way of example but not limited to - theft, accidents, death, accidents or damage to the Guests or their Visitors unless directly attributable to negligence by the Lessor. By confirming and paying the booking, the Guest agrees to waive any and all claims against the Lessor in the event that any of the aforementioned events should occur.
The Lessor is not liable for the loss, theft or damage of items belonging to Guests and/or Visitors, left unattended. For valuables there is a safe in every room and, for the additional safety of the Guests and the Lessor, the alarm system must always be activated.
The Lessor is not responsible for any damage or theft suffered by the Guests. In the case of damage to / theft of the items belonging to the Premises, caused by Guests not activating the alarm system during their stay, the Lessor reserves the right to request compensation from the Guest.
No reimbursement will be made if Guests leave the Property due to a theft.
The Lessor does not accept as grounds for complaints any malfunction or breakage of the Premises’ equipment (for example: appliances, air conditioning, etc.) during the stay period unless attributable to the carelessness of the Lessor. The Tenant undertakes to promptly report such malfunctions and to give the Lessor the necessary time to fix the issue, especially when its solution depends on the intervention of third parties not managed by the Lessor.
The Lessor does not accept as justified grounds for complaints events not directly attributable to the Lessor or beyond the Lessor's control, such as - by way of example but not limited to - weather events.
The Lessor does not accept as justified grounds for complaints full or partial lack of electricity, gas, water, internet or heating, if this depends on governmental agencies, external causes or Force Majeure and not directly from the Lessor's negligence. It is understood that the Lessor will do everything reasonably possible to restore the supply of service or to solve the issues as soon as possible.
The Lessor does not accept as justified grounds for the complaints the presence of local wildlife, mosquitoes and insects in general or other animals. The presence of any wild animals passing by the premises may occur considering that they are located in the countryside. Animals or insects may be attracted by lights, vegetation or any food left outdoors.
The Lessor is not responsible for any inconvenience caused by third parties such as - but not limited to - maintenance work on public roads or renovation of buildings and the like in the vicinity of the Premises.
GUEST RESPONSIBILITIES
Upon receipt of the keys from the Lessor and until their return, the Tenant shall take over the Premises and from that moment becomes their custodian.
The Tenant shall use the Premises as a private vacation home and not for other purposes, during the agreed period and for the number of people specified in the booking, taking care to follow these House Rules.
The Tenant will use the Premises with reasonable care, leaving them tidy and clean. The Tenant shall be liable for any damage caused to the Property by the Lessor, Guests and Visitors and the amount will be deducted from the Security Deposit or requested in addition to it, if it exceeds the value of the Security Deposit.
The Tenant is responsible for its safety and that of the Guests or Visitors and all its belonging during the period of stay.
The Tenant shall be responsible to sign up for its own travel policy, making sure that it covers - among other things - any accidents during the stay, loss or theft of personal items left unattended and damage to the Premises and its contents caused by the Guest's carelessness (for example, failure to activate the alarm system).
PRIVACY POLICY
As required by art. 13 of Legislative Decree 196/03, the Lessor undertakes to process the personal data of Guests in accordance with the regulations in force in Italy.
The data that are in our possession are only those provided voluntarily by Guests via email, forms or phone calls to request availability/booking. They will not be disclosed to third parties or used to sell or promote any kind of service and Guests can request their erasure at any time by sending an email to info@lamiadelriccio.com.
ATTACHMENT A
PRICE LIST FOR EXTRA CLEANING AND LINEN CHANGE SERVICES
Extra Cleaning Service and Linen Change
Any midweekly or weekly Cleaning and/or Linen Change of the Premises- in addition to what is already included in the Rental Fee (and to be requested at least 15 days in advance) may always be provided for a fee according to the following price list:
Cleaning Service: Euro 100/day (max 2 hours and max 2 maids assigned to the service).
Linen Change (intended as a set of clean, washed and ironed linen): Euro 50 per room (1 set of under and over sheets +) 4 pillowcases, 2 sets of bath towels, 2 beach towels, 1 bathmat)
Any other requests for Linen Change (e.g., tablecloths, bedspreads, quilts, sofa covers, beach towels, etc.) will be quoted depending on the quantity at the price list applied by our dry cleaner of reference.
Extra Pool Cleaning Service
Any requests for cleaning the swimming pool - in addition to what is established in the Rental Fee, and to be requested at least 3 days in advance, shall be charged to the Tenant according to the following price list:
Midweekly (from Monday to Saturday): Euro 65
Sunday: Euro 110
DAY AND TIME FOR CLEANING AND LINEN CHANGE SERVICES INCLUDED IN THE RENTAL FEE
Light midweekly and weekly Cleaning and Linen Change Service
The light midweekly Cleaning and Linen Change Service will take place approximately on Wednesday mornings for bookings of at least 1 week made from Saturday to Saturday.
The light weekly Cleaning and Linen Change Service will take place approximately on Saturday morning for bookings of 2 to 4 weeks made from Saturday to Saturday.
By "light service" we mean a quick tidying up of the Premises by our staff: making the beds, cleaning the bathrooms, cleaning the floor and changing the linen (where applicable). Tidying up may take from a minimum of 1 hour to a maximum of 2 hours depending on the condition of the Premises, in order to minimize disturbance to our Guests during their stay, while ensuring the highest level of cleanliness and service.
The midweekly or weekly Cleaning Service does not include the cleaning of dishes used by Guests and the cleaning of Guests' linen.
The days and times of cleaning may vary in this case it will be the responsibility of the Accommodation Manager to notify the Guests and agree with them on different times and days.
Any requests for a different day or time for the Cleaning and Linen Change Service may always be made during the stay or when booking, subject to verification by the Management of the availability of its staff, especially in high season.
Any requests for additional hours over and above what are established will be quoted as specified in the section "Price List for Extra Cleaning and Linen Change Services" in ATTACHMENT A.
For more details on the Linen Change Service, please refer to ATTACHMENT B.
Garden Maintenance Service
The gardener will tend to the lawn and green areas of the Premises typically on Saturday mornings, approximately from 7:00 am.
Pool Cleaning Service
Pool Cleaning will be carried out 2 times a week, usually on Wednesdays and Saturdays in the morning.
POOL OPENING
The pool is open from April to the end of October. Guests are kindly requested to check with the Lessor the exact opening and closing dates of the pool, which may vary depending on weather conditions. The pool is not heated.
ATTACHMENT B
LINEN CHANGE INCLUDED IN THE COST OF STAY
Below you will find details of what is included in the Cost of Stay. We will be glad to help you if you have any further needs.
Initial Linen Change
sheets and pillowcases (1 set of bedsheets over and under and 4 pillowcases for each bed for each room)
mattress cover (1 for each bed)
pillow covers (1 for each pillow)
2 feather pillows and 2 Suprelle pillows for each room
bedspread or quilt (1 for each room, depending on the season)
1 set of towels in the bathrooms of the main lamia (1 set for each Guest, including large and small towel and shower towel)
1 set of towels in the bathrooms of the trullo suite (1 set for each Guest, including large and small towels and 1 bathrobe)
bathmats (1 for each bathroom)
beach towels (1 for each Guest)
tablecloths (1 for the indoor table and 1 for the outdoor table)
2 kitchen cloths
2 kitchen potholders
set of placemats (1 for each Guest)
Midweekly Linen Change
For stays of at least 1 week there is a light midweekly Cleaning Service that includes a change of towels and beach towels.
Weekly Linen Change
For stays from 2 to 4 weeks, in addition to the midweekly Cleaning Service, there is a light weekly Cleaning Service including the change of bathroom linen, beach towels, kitchen linen and bed linen (sheets and pillowcases).
If a request for a cot has been made, the Linen Change provides:
bedsheets over and under
mattress cover
pillow
pillow cover
bedspread or quilt (depending on the season).
In case of use of the sofa bed in the living area or in the small trullo at the entrance of the Premises, we point out to our Guests that the bed linen will be found in the Premises and the Guests will have to make their own bed.
In case of late check in, we recommend arranging with the Guest Relations Manager regarding the possible preparation of the sofa bed so that you can find everything ready when you arrive.
ATTACHMENT C
WASTE AND RECYCLING
The Rental Fee includes Waste Collection and Disposal Service:
At check out for stays less than 1 week;
Once a week (at check out + 1 midweek), for stays of 1 week
2 times a week (at check out + 1 midweek + 1 weekly), for stays from 2 to 4 weeks.
Extra requests for this service can always be made by prior arrangement with our Guest Relations Manager and will cost Euro 30 per collection, to be paid in cash at check out.
Guests are asked to separate their garbage in order to facilitate the work of the collection and disposal.
Guests are requested to use the appropriate bags and containers located at the back and outside the Premises.
Back of the house: 5 containers marked with different colors.
Yellow container: PLASTIC AND METALS
Blue container: PAPER AND CARDBOARD
Green container: GLASS
Gray container: NON-RECYCLABLE WASTE
Brown container: WET/ORGANIC WASTE
Outside the Premises: 2 containers with different colors:
Green container: PAPER/GLASS/PLASTIC
Gray container: NON-RECYCLABLE WASTE
The Municipality of Ostuni requires the waste to be placed in slightly transparent bags so that those making the collection can check the contents. Waste placed in bags of a different color (and in any case not transparent) will not be collected. The bags to be used will be specified by our Guest Relations Manager.
Guests will find the calendar of the door-to-door waste collection service at the premises so that they can dispose of their waste on the days thereby specified (as well as keeping the Premises clean during their stay).
In the case of independent management of waste disposal:
waste must be taken to the bins outside the Premises, just outside the entrance gate, on the left, the evening before the day scheduled for collection. Only the garbage bags must be taken out, not the bins located at the back of the Premises;
since the Municipality of Ostuni does not provide a door-to-door collection service for organic waste in rural areas, in this case Guests can bring the waste to the appropriate collection areas that will be specified by our Guest Relations Manager, or request to the Management to take care of it as specified in points 1 and 2 of this section.
ATTACHMENT D
CLEANING AND CARE OF THE PREMISES FURNISHINGS
The top of the kitchen table is made of laminate. We recommend cleaning it with a dry microfiber cloth and a specific product (Pronto Legno Spray) that Guests will find among the supplies available at the Premises. It should never be cleaned with water! Avoid placing pots or other hot objects on it or objects that can leave halos.
The outdoor kitchen table should be cleaned with a damp cloth. Avoid placing hot objects on it. Do not use degreasing products.
No food or drink that may leave stains or halos should be placed on top of the wooden logs that serve as coffee tables in the living room and as nightstands in the bedroom.
The black sink in the bathroom of the trullo should be cleaned with a mild and neutral detergent (no bleach, no limescale) and, if possible, dried immediately.
Do not place food or drinks that may leave marks or stains (lemon, tomatoes, coffee etc.) on the marble top of the kitchen indoor and outdoor. Avoid cutting food directly on the countertop and use the appropriate cutting boards.
ATTACHMENT E
PREMISES EQUIPMENT
Living Area
Induction hob
microwave oven
fridge + freezer
dishwasher
electric grill (working as grill and toaster)
blender (working as a chopper, too)
kettle
juicer
Nespresso machine + 6 small raw ceramic glasses
moka (Italian coffee maker)
1 cutlery set, crockery (dishes, water glasses, wine glasses, liqueur glasses, cups, mugs, bowls) and pots
grill
big bowls
stainless steel colanders and 2 plastic ones
plastic chopping board
wooden chopping board (with knife)
glass jugs
tray
6 ashtrays
set of 4 glass containers for food storage
plastic jars for food storage
wine cooler
bread baskets
mustard color/grey ceramic vases (on the cabinet in the living room)
2 wooden/ceramic sculptures (on the living room’s wall)
4 green vases with lid (on the kitchen’s shelves)
9 raw vases of different sizes (on the kitchen’s shelves)
1 mustard color/grey decorative plate (on the kitchen’s wall)
Cleaning products (window cleaner, degreaser, floor cleaner, dishwasher detergent, salt and sparkling aids for dishwasher, dish soap, sponges, microfiber cloth, specific detergent for cleaning the kitchen table’s top, latex gloves, garbage bags)
1 table + 6 chairs
2 honey-coloured tall vases (at the entrance of the Lamia)
1 sieve (on the wall of the Lamia’s entrance)
1 wooden bench (at the entrance of the Lamia)
1 antique wood chest of drawers (in the living room)
1 sofa bed
2 armchairs
2 wooden trunk shaped coffee tables
1 pantry in iron sheet
2 side tables (beside the sofa) in iron sheet
1 TV
Grottaglie green Ceramic ornaments (3 jugs, 1 bottle, 2 oil-cruets, 1 set of 10 pieces of dinner, soup and dessert plates, 2 green bowls, 10 mugs, 10 glasses, 1 sugar bowl, 4 oval trays)
3 books about Apulia
Room Bouganville
1 queen bed (160x200) with 4 pillows
1 2-doors cabinet
1 desk and 1 chair
1 grey stool
1 dark wooden stool
1 green ceramic vase
6 ceramic ornaments in the shape of fig leaves (on the wall)
1 straw bag (hanging on the clothes hanger)
1 wooden clothes hanger
1 TV
1 wooden ladder (hanging on the bathroom’s wall)
2 (in the bathroom)
wooden case (under the bathroom sink)
hair-dryer
2 pictures
2 books about Apulia
Room Jasmine
1 queen bed (140x200) and 4 pillows
2 1-door cabinet
2 green vases (in the niche above the bed)
1 grey wooden tool
1 small grey table
1 trunk
1 straw bag (hanging on the clothes hanger)
1 wooden clothes hanger
1 chair
1 TV
vacuum cleaner (in the cabinet with the mirrored door)
1 iron and ironing board (in the cabinet with the mirrored door)
1 ladder (in the cabinet with the mirrored door)
1 wooden ladder (hanging on the bathroom’s wall)
1 wooden case (under the bathroom sink)
hair-dryer
2 pictures
1 book about Apulia
Olive Trees Suite
1 queen bed (140x200) with 4 pillows
2 1-door cabinets
1 chest of drawers
2 bed-side tables
1 green vase (in the niche on the wall)
1 green/white ceramic vase (on the chest of drawers)
1 Nespresso machine e 6 raw ceramic small glasses
1 straw bag (hanging on the clothes hanger)
1 wooden clothes hanger
2 chairs
1 grey stool
tiles-shaped pictures (on the wall behind the bed)
2 pictures
1 TV
2 stools (in the bathroom)
1 wooden ladder (in the bathroom)
1 hair-dryer
1 green vase (in the niche in the bathroom)
1 green/honey coloured vase (in the niche in the passageway connecting the bedroom with the bathroom)
Small Trullo (at the entrance of the Premises)
1 standing lamp
1 sofa bed with 2 cylinder cushions
1 chair
2 room dividers in laser carved iron
Outdoor patio
1 table, 12 chairs e 12 chair cushions with magnets
1 3-seater sofa
2 1-seater armchairs
2 wooden small tables
1 ancient wood winepress
1 wooden bench
2 wooden wash pots
1 stainless steel wash pot
1 ladder with 3 flower boxes
2 green ceramic jugs
4 mustard coloured small vases
3 wooden cases
2 scales
1 ice machine
1 cutlery set, crockery (dishes, water glasses, wine glasses, liqueur glasses, cups, mugs, bowls) and pots
3 bowls
2 plastic colander
2 plastic chopping boards
1 wine glacette
2 glass jugs
1 dishwasher
1 small fridge
1 induction hob
1 Weber barbecue
Barbecue equipment
3 garbage cans (under the sink)
Cleaning products (dish soap, dishwasher detergent, salt and sparkling aids for dishwasher)
Pool area and Garden
6 sunbeds
sun loungers
4 small iron tables with 2 chairs each
3 short tables in the pool area
3 green glass vases (2 in the niches outside the trullo and the small trullo and 1 at the back of the Premises)
1 wooden ornament (in the niche at the back of the Room Gelsomino)
Outdoor Laundry and area at the back of the Premises
1 washing-machine
Cleaning products (laundry detergent, fabric softener)
clothespins
5 garbage cans (4 small and 1 medium one)
Space under the stairs (Guests can access this area and use the following equipment)
1 mop + bucket
1 broom
1 ladder
2 clotheshorses
Space under the stairs (Guests can access this area but cannot use the following equipment)
Outdoor vacuum cleaner
Leaf blower
High pressure cleaner
Pool cleaning machine
Sofa and armchair covers
Spare parts
Anything not explicitly listed among the facilities that Guests are allowed to use
Other amenities (upon request when booking)
Cot
High Chair
Cutlery and crockery for children
ATTACHMENT F
COSTS OVERVIEW
INCLUDED IN THE RENTAL FEE
Utilities
Wi-Fi
Courtesy kit
Private parking
Waste disposal (see ATTACHMENT C)
1 small midweekly Cleaning Service for stays of at least 1 week + 1 weekly Cleaning Service for stays of minimum 2 to 4 weeks
1 midweekly Linen Change Service for stays of at least 1 week (bath and beach towels only) + 1 weekly Linen Change Service (all Linen) for stays of minimum 2 to 4 weeks
Pool Cleaning Service (twice per week)
Garden Maintenance (once per week)
Security Service connected to the alarm system
NOT INCLUDED IN THE RENTAL FEE (COMPULSORY)
Euro 250: Final Cleaning and Linen Change charges (to be paid together with the rental fee following the online travel agency’s payment procedure).
Security Deposit (to be retained by the online travel agency): the exact amount is indicated in the Lamia del Riccio’s listing on the online travel agency’s website.
Euro 1 / night / person: Tourist Tax (to be paid cash at check out)
EXTRA SERVICES AT AN ADDITIONAL CHARGE, NOT INCLUDED IN THE COST OF STAY (OPTIONAL)
All extra services shall be paid in cash at check out. No credit card payment on location.
Extra Cleaning Services: Euro 100 / day / max 2 hours / max 2 maids (+Euro 50 for any additional hour)
Extra Laundry Services: Euro 50 / occupied bedroom
Extra Pool Cleaning Service: Euro 65 (Mon-Sat) or Euro 110 (Sun)
Extra waste collection service: Euro 30 x service
Concierge Services: cost depending on the type of service/experience required
SURCHARGES
All surcharges shall be paid in cash at check out.
Euro 65: late check in (20:30pm-00:00am)
Euro 100: not respecting the meeting time agreed with the Guest Relations Manager
Euro 100: loss/damage of keys or remote controls
Euro 100/week: in case of no waste separation
1 day of Rental Fee in case of late check out after 12:00pm on the departure date
Deduction from the Security Deposit (totally or partially) in order to recover the state of the building at check out (i.e.: in case of excessive disorder, unwashed dishes, etc…).
The tenant declares that he has read and fully agree with Lamia del Riccio’s House Rules and the Attachments thereto.
LAW-JURISDICTION In the event of any dispute concerning the terms and conditions of this contract, the court of law of Zug will have jurisdiction and Swiss Law will be applied